NBN new connection

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Level 1c
I am not able to access internet. I have setup the modem and also the NBN box. UDN1 is turned amber color but still i get a message that bradband setup still in progress when I try to connect to Wi-Fi.its been like this for over 24 hours. Please help urgently. Cant reach you guys through phone as well and for call back option i was asked to raise queries here.
1 REPLY 1
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Moderator

Welcome to the Community @jaiganesh24

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide

 

We've also created an article that will guide you on how to setup your router or check if it has the correct settings. Check this link.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV