NBN not connecting

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Level 2
Received an message saying to setup modem, did that and changed phone connection line still not working.ive tried factory restarting it by holding button in for 10 seconds but still not working. Would love help in regards to this set up installation
8 REPLIES 8
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Level 2
BlinkeredBump05
6784816
16south street Greenwell point
0438059371
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Level 2
Sorry was on the phone u can try and contact me now
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Level 2
No lights have changed set up was like video illustrates and I've factory reset and removed and installed cords again as per video illustrates
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Level 2
Sorry no idea it I moved into this house last year. should be this one in the kitchen (Middle of house) but I have tried the other on in the study (end of house)
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Level 2
I found a third phone line I'll try that
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Moderator

Hi,

I have created ticket for nbn technician to check your line, reference # 59496918. We will also update you once we receive update from nbn.

regards

JayeshP9.

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Level 2
Thank you for helping