NBN not connecting

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Level 1a

I've received the FTTC Network Connection Device and Modem Router in the mail.

I've followed all the installation instructions and attempted connecting at every available phone line socket in the house. The NCD (link icon) just flashes without anything happening.

I've been sent the text that says "TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ"

Is the service even live/available yet?

Thanks

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter