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No response re install for weeks

Level 1
I keep getting cut off when talking to the install team. I have been assigned a case manager who does not respond. It has been weeks and we are still without internet. I have requested for my order to be cancelled and to be issued a refund as I am goi nag with another provider and still no response. Tried again today and was disconnected once again...

Please cancel my account and refund. The lack of communication is horrible even in these busy times.

I can’t work as we are left without internet. All of which could have been sorted and organised before I even moved interstate.
2 REPLIES 2
Moderator

Hi @Austinkirsch1 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Moderator

Hi @Austinkirsch1 

 

Thanks for your PM. I have requested for one of our Team Members to investigate and call you back later on today.

 

Regards,

Karl