Connection times

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Level 1b
After installation has occurred, how long does it take for TPG to activate my service?
6 REPLIES 6
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Moderator

Hi @patmac44 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @patmac44 

 

Thanks for your PM. Your service should be activated.

 

Can you please confirm your equipment is connected like the below image? If you are able to take photos of your setup and attach that would be great.

 

HCF Setup.png

Regards,

Karl

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Level 1b
Hi Karl,
Connected as in the picture. All lights (4) on NBN device green. No 'internet' light on TPG modem.
Thanks,
Pat
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Moderator

Hi @patmac44 

 

Sounds like your modem is missing your username and password. Please see the guides below. Hopefully the guides below help, but I’m just about finished for the day so I have requested our helpdesk to give you a call later on tonight just in case.

 

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

 

If you can't recall what your TPG password is, you can get your password sent out from the link below.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

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Level 1b
Hi Karl,
Modem configuration completed and updated with my tpg details, however modem still showing no internet connection.
Thanks,
Pat
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Moderator

Hi @patmac44 

 

I can see we have raised the issue to NBN. And we will update you within 12-24 hours.

 

Regards,

Karl