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Hi @patmac44
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @patmac44
Thanks for your PM. Your service should be activated.
Can you please confirm your equipment is connected like the below image? If you are able to take photos of your setup and attach that would be great.
Regards,
Karl
Hi @patmac44
Sounds like your modem is missing your username and password. Please see the guides below. Hopefully the guides below help, but I’m just about finished for the day so I have requested our helpdesk to give you a call later on tonight just in case.
https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf
If you can't recall what your TPG password is, you can get your password sent out from the link below.
https://cyberstore.tpg.com.au/forgot_password.php
Regards,
Karl
Hi @patmac44
I can see we have raised the issue to NBN. And we will update you within 12-24 hours.
Regards,
Karl