NBN outage

[sjharrison]

The nbn outage page says I have a current outage. But the tog service status page says there are no current issues. Which is correct?

[KarlB]

Hi @sjharrison 

I can't see any current outages for your address, and I can see you have now been online for the last 20 hours. Do you still require help with your connection?

Regards,

Karl

[sjharrison]

I was getting SMS messages from TPG.  First was Saturday 3:56pm.  Resolved on Sunday 6:18pm.   So for 24 hours, I had an NBN outage.  

I want to know why TPG knew about this outage, yet it isn't reported on the TPG service status.  Looking at 'last 24 hours' and 'resolved problems' I cannot see my outage listed.  Is this some method to under-report the outages?

[KarlB]

Hi @sjharrison 

I don’t believe TPG send out notifications via SMS advising customers of NBN outages. Are you sure the SMS came from TPG? And looking at your account I can't see we have sent any SMS recently.

I would recommend using both the TPG service status and the NBN outage pages. NBN are always going to be faster at updating their own faults.

Regards,

Karl