We understand the importance of your service. However, as you are aware we rely on NBN Co in resolving this issue within their network.
We were advised by NBN Co that they've booked a technician to check your service on the 2nd of April between 1PM - 5PM. You or someone above 18 yrs old is required to be on the premises.
Further updates will be given by your assigned Engineer once available.
We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve. Particularly when the scheduled NBN Technician did not show up.
Based on the latest log on the escalated fault handled by our Engineering Team we are still currently waiting for an update from NBN Co. We will chase this up with them and request for urgent feedback.
Based on the latest log on file, we've seen that you have been in contact with one of our Engineers and advised about the fault's update. The appointment has been rescheduled tomorrow, Wednesday, 03 April 2019, 1-5PM.
We'll keep an eye on this, updates will be provided when is availabe via SMS or Phone call.