NBN outdoor box relocation

[TonyZhou2020]

Hi, I’m writing to ask about relocation of my nbn outdoor unit (nbn technology HFC). The installer installed it on the internal wall of our double wall (which will be sealed and the outdoor unit will be buried there if it stays there) and we would like to arrange for it to be moved to be outside (ideally on the position of the old telstra box but if that’s too difficult, then maybe just move it to the external wall right next to hole). Please refer to the photos attached. Thanks!

Regards,

Tony

[BasilDV]

Hi @TonyZhou2020 

Welcome to the Community!

In the relocation of the NBN NTD box, it needs to be raised by the account holder or owner of the house directly with NBN Co. The discussion will be between the owner and the NBN Co as there might be fees involved.

Please contact them on 1800 687 626 or send an email to complaints@nbnco.com.au.

Stay safe.

BasilDV