NBN plan change

[katnvs]

hello,

NBN 12 was installed on 9 april,2020. I have already requested before 9 April to upgrade and install NBN 50. Now NBN 12 was installed on Thursday 9 April 2020, I have been advised that upgrade will take place somewhere on next Thursday 16 April 2020. Even though intially I was advised that upgrade could take only few hours...and here it is 7 day.

please advice and help to change the plan & upgrade to NBN 50 as per the sent email at earliest please.    

[luisc]

Hi katnvs,

You could check your progress upgrade on the online tool. However when it is ready the upgrade we may request you to powercycle the devices.

Thanks

[katnvs]

Thanks for your reply.

how long it will take to upgrade? how many days it takes to upgrade? since NBN was installed 5 days before?

when you mentioned to check using online tools? speedcheck? how do we know that upgradation has taked place? how do you advice customer to powercycle?

please follow up