NBN plan upgrade to home ultrafast

[andytim]

Hi Tpg,

I've requested NBN upgrade to your highest tier ultrafast unlimited plan for 3178832 on first of Dec.

Your email said the request will be completed in one day however it's already been a week and I've received nothing from you guys.

I've also sent an email to your customer services team but to no avail. It's pretty disappointing service especially being a long term customer. 

Can I get my plan upgrade sorted/at least responded from you guys or am I forced to look elsewhere for my nbn services?

Regards

Tim

[Anonymous]

Welcome to the community@andytim !

We would love to help check the status of the NBN plan upgrade to better understand the situation, send us your account details (Username/Customer ID together with the address on file).

Regards,

---

@andytim wrote:

Hi Tpg,

I've requested NBN upgrade to your highest tier ultrafast unlimited plan for 3178832 on first of Dec.

Your email said the request will be completed in one day however it's already been a week and I've received nothing from you guys.

I've also sent an email to your customer services team but to no avail. It's pretty disappointing service especially being a long term customer. 

Can I get my plan upgrade sorted/at least responded from you guys or am I forced to look elsewhere for my nbn services?

Regards

Tim

---

[andytim]

Hi Shane,

My username is : xxxx, customer ID : xxxx

Service address on profile is xx/xxSt xxx

Regards

Tim

[Anonymous]

Thanks for the confirmation, @andytim.

I was able to locate the account and confirm that we received the plan upgrade request, I'd like to have one of our Account Specialists contact you to provide details of account changes. Send me your best contact number and preferred time via PM.

How do I private message (PM) in the community

Regards,

Hi Shane,

My username is : xxxx, customer ID : xxxx

Service address on profile is xx/xxSt xxx

Regards

Tim

[andytim]

Hi Shane/ Moderators,

I've talked to Michelle from accounts team last thursday, but that was the end of things. 

There have been no progress updates and no correspondence. Michelle said she was get the team to prioritise the upgrade.

On my plan installation page it says TPG is processing payments with no further progress for weeks.

Can this be escalated and get my plan upgraded ASAP?

Tim