Hi @dicksons5, in order to completely port your home phone service to TPG, your account with your previous ISP must remain active. We'd like to take a look at your TPG account and help get to the bottom of this.
We have located an account using your community details, but we'd like to make sure that we got the right one. Please send us a private message with your TPG customer ID, username and complete address so we can verify.
To send a PM, please refer to this link: How do I private message (PM) in the community