We ported over to you on the 2/2/21 and I have received my latest Telstra bill and they have charged me again. When I contact Telstra they said “ Lisa, thank you so much for patiently waiting, upon having a look onto the account, please note that the only service which is ported out is your home phone service on 02/02/2021 with reference number 1-2835941688465 and porting out your internet service isn't successful and in order to process port out, you need to contact the incoming service provider to do the order, this is the reason why you have charged for the service and these are valid charges” Please advise. ... View more