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NBN pre-order - Suburb ready to connect, we're not?

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Level 1a

Hi, 

I currently have an pre-order for NBN with TPG. Last week, everyone in our suburb was told NBN was ready to connect however our block of 4 townhouses still show 'More work required' whereas the entire suburb addresses are showing as ready to go with some people already being connected. It appears though the address is incorrect. How do I go about getting this corrected? Does TPG contact NBN? Do I contact NBN? We have the NBN box on front wall of the building and it looks ready to go. Help!

Cheers

XXXXX

1 REPLY 1
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Moderator

Hi @gordonpark117,

 

Welcome to TPG Community!

 

We source all of our data for upcoming NBN releases directly from NBNCo. We acknowledge that these dates are subject to change and unfortunately often do.

 

No new date is provided by NBN Co. yet, but we will surely advise you once the NBN service becomes available at your address.

 

We have raised the addressing issue to our Provisioning Team and they will coordinate the matter with NBN Co. 

 

You may receive further updates via email regarding the status of your NBN Pre-order.

 

Let us know should you have further queries. Thank you.