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NBN service awaiting activation, however no NBN connection device/modem received?

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Level 1b

Hi there, 

I have received multiple texts from TPG advising that my NBN service is ready to activate and that I need to connect my NBN connection device/modem. However, I have only received the usual TPG modem (over a month ago) and not the specific NBN connection device/modem. I have contacted your online support chat multiple times (4 times) regarding this issue, however no further assistance has been offered. Can anyone assist me please?

Thank you

2 REPLIES 2
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Moderator

Hi@JasmineBarnes13 ,

 

Let me look at this for you.

 

Regards

 

Bryan

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Level 1b

Thank you @BryanR. Please let me know if you need any further information from me