NBN slow

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Level 1b
Hi TPG team, the NBN at my home address is really slow despite all lights on modem and NBN are on. The download speed is only zero point something where the upload speed is at 10. Could you please advise if there is something we can do to investigate or rectify this? Thanks.
2 REPLIES 2
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Moderator

Hi @AnnieW 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @AnnieW 

 

Thanks for your PM. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl