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NBN slower than paid plan

herofrancisguo8
Level 2

I purchased below plan which should provide 85Mbps, however, I only get about 60Mbps download speed, and 20Mbps upload speed. Can you please help fix it?

NBN Broadband SL Bundle 100

 

1 REPLY 1
Riezl
Moderator

Hi @herofrancisguo8 ,we've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community