NBN slower than paid plan

[herofrancisguo8]

I purchased below plan which should provide 85Mbps, however, I only get about 60Mbps download speed, and 20Mbps upload speed. Can you please help fix it?

NBN Broadband SL Bundle 100

[Riezl]

Hi @herofrancisguo8 ,we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community