TPG Community

Get online support

NBN technician drilled the wall without my consent

Highlighted
Level 1

Hi,

 

A technician came home today, I wasn't home but my housemate was. I found out the technicial drilled the wall to set up NBN HFC. This is not my property and I did not discuss this with the rental agent. I would like to get a statement why he had to drill the wall to set up NBN so I can send this supporting document to my rental agent. Thank you. 

3 REPLIES 3
Highlighted
Moderator

Hi @jaebc1117,

 

We have located the account using your community details. We have escalated your concern to our Provisioning Team and a case manager will contact you within the day to discuss the progression of the case.

 

Let us know should you have a preferred contact number and time. Thank you.

Highlighted
Moderator

Hi @jaebc1117, our Provisioning Team tried to contact you, but to no avail. Please PM us your best contact number and most convenient time to receive a call so we can organise a callback. Thank you.

Highlighted
Moderator

Hi @jaebc1117, we can see that our  Provisioning Team has been in touch and they have sent you an email advising about the installation process. You can show this to the rental agent.

Should you need further assistance, please let us know. Thank you.