Phone stops working

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Level 2
Level 2

Hi,

 

My NBN phone has no signal and show error message " check TEL line ". When unplug phone line from the back of the tp-link router, the front " phone1 " light is still on. The "phone2" light is never on regardless phone line plugged in or not. Internet works normal. Please help.

1 REPLY 1
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Moderator

Hi @Lit,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your phone service and it shows registered, which means that it should be properly working.

 

Please connect your telephone handset to the phone 1 port of the modem.

 

If you're still having issues, please let us know so we can investigate further. Thank you.