Level 1
When is a technician going to come back and install the nbn that was meant to be installed on 11/3 and I don’t know what the problem is so can somebody please let me know what’s going on.

Hi @Latifadib


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help


In your case, our NBN provisioning team was able to schedule the technician visit for today to install the service.