NBN

[Zoebenier1995]

I recieved a new TPG rouder last week and was told i would also get an NBN connection box as I don't have one and I am a new customer

Why has my NBN connection box not arrived? 

Thank you,
Zoe Benier

[szwlcpa]

Hi, the same problem I had, how can solve the problem?

THANKS

[BasilDV]

Hi @Zoebenier1995 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our NBN service delivery team.

You were advised that an NBN technician has been booked to install a new NBN NTD box.

Further updates will be given by your case manager as soon as it becomes available.

BasilDV

[BasilDV]

Hi @szwlcpa 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV

[szwlcpa]

Thank you! My problem has been solved!

[Riezl · Accepted solution]

We are glad to know that, szwlcpa. Feel free to drop us a message should there be any issues. Cheers!