Level 3

So I haven't had more than 1Mbps download speed since Nov 22. For the last 3 weeks I waited patiently (like a sucker) for my NBN installation appointment and on the day... NBN Co did not show!


After a call to TPG to find out what is happening I was told someone would call me once they got a report from NBN Co... all I got was a txt to tell me that my installation date has been rescheduled - IN ANOTHER 3 WEEKS!?!


After yet another call to TPG yesterday regarding this I was assured that I had a case manager who was working through this and would call me asap. It has been over 24 hours and not a peep...


What is going on????


Apologies for the inconvenience this has caused you and for the lack of contact received, @simonandnick.


We have already made a follow up with our Provisioning Team and advised the case manager to contact you tomorrow, before 12pm NSW Time.


We'll monitor this to make sure that a contact will be made and you'll receive an update regarding the case tomorrow.


Hi @simonandnick,


One of our Provisioning Case Manager tried to call you earlier today unfortunately no avail. Let us know your best contact time tomorrow and we'll have them call you again.