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FTTC NBN NCD connected but no contact from TPG

Ysh Level 1b
Level 1b
I have connected NCD and all four blue lights have been on since 10pm last night but no confirmation from TPG to confirm connection. I’m using Draytek Vigor 2680 router, which I’ve confirmed is NBN compatible and all lights are on look good. My phone line is also down and I’m waiting for phone to be ported over. I work from home so I need internet connection ASAP. TPG, pls respond!
2 REPLIES 2
Ysh Level 1b
Level 1b

I was able to get through to TPG customer service and a manager helped me connect to internet using TPG issued modem.  Just waiting for phone line to port after installation is finalised on TPG's end.

Moderator

Hi @Ysh,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that your NBN FTTC service is now working.

 

The Home Phone Number porting normally takes 1-5 working days from the time the service was activated.

 

Feel free to message us should you need any assistance. Thank you.