Welcome to TPG Community!
We have located the account using your community details.
You are required to follow the steps below for your service to be activated:
We can see that you have already received the NBN connection box and the TPG modem.
Here's an article that will guide you with the set up:
Leave the equipment connected and on for 24 hours and check if your service is working after that.
Feel free to message us should you require further assistance. Thank you.