Hi @natasha999
Thanks for raising this with us.
We checked your account and it appears that the speed tier of your NBN service is the Standard NBN12/1 tier, which is quite similar with the speed of the ADSL2+ service.
If you are looking for a much more speed, then you may consider upgrading to the NBN50/20 speed tier.
You may contact our Change of plan team on 1300 920 158 or send me a PM with your preferred time and best number to be contacted.
BasilDV
