Hi @Ruthiemcd25 ,
Welcome to the community!
Thanks for raising this to us, we're able to locate the account using your community details and we've seen that you have been in contact with one of our Provisioning Case Manager and provided details about the missing NBN box. We will chase this with tthem for additional referece on the ongoing installation, expect further updates via SMS or Phone call when it becomes available.
We apologise for any inconvenience.
Hello I have recently moved to a new property and joined TPG. There is a black cable but no nbn connection box
Can you please help