Hi @nongkoon83 ,
Thanks for raising this to us, we're able to locate the account using your given details and seen that the issue affecting the service has been escalated to our Engineering Team by one of our Technicians. Assessment may take 24-48hrs, updates will be provided via SMS or Phone call when it becomes available.
Let us know should you require furher assistance.
Customer id 702xxxx
Optical red light
No light in any uni-d