NCD Installation

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Level 1a

I'm wondering how long it takes to have the NCD installed?

 

I signed up for NBN on 7 February and my installation status is still "Your installation is progressing".

 

My neighbours in the same apartment block signed up with Telstra the same time an he is already connected.

 

 

 

 

 

1 REPLY 1
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Moderator

Hi @chrislak,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, an NBN technician as been booked to install the service, that includes the installation of the NCD.

 

You will also receive an update via email once the service is activated.