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NBN Technician Not Showing Up

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Level 1
Level 1
I had my NBN installation booked today from 1-5pm. I had received all texts confirming that the technician would need access to my property, and for me to be home. The technician never showed. I called TPG after 5pm and they confirmed he would be coming. An hour later, no contact whatsoever from TPG, the technician still hasn’t shown up, and three attempted calls to TPG left me on call waiting.
Just checking to see which other internet providers people recommend on here, in the event that this continues and I need to just jump ship.
Thanks ahead of time!
1 REPLY 1
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Moderator

Welcome to the Community @MB

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, we have lodged the issue with NBN Co and their Workflow Management Specialist Team who will investigate the issue that you are experiencing.

 

BasilDV