Internet Light

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Level 1

Hi,

 

I had NBN installed yesterday, and have conncted everything properly but I do not have the green internet light on the modem. I got a text message saying that the NBN service may be part of an outage. Is there any updates and when can i expect internet?

 

Cheers

 

Kiara

1 REPLY 1
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Moderator

Welcome to the Community @Kiara

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting_nbn_hfc

 

In your case, your service was affected by an NBN network outage on the 19th February 2020, but was resolved after an NBN field technician attended the site and restored the service.

 

However, your connection did not work due to a faulty modem. A replacement modem has been requested and your assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.

 

Here's an article on How To Check TPG Modem Delivery Status once you receive the consignment number.

 

If you need further assistance, please let us know.

BasilDV