NBN fttc service is down

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Level 1a
My nbn service has been down since 6:30pm yesterday. Checked nbn outages page and the phone line does not work either. The nbn modem link light is red and cycles thru the other blue lights and back to link light red. Placed an online support email but had no response. Pls assist to check if a fault in connection.
1 REPLY 1
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Moderator

Hi @Wonga1,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, an NBN technician went out and fixed the issue with the line.