NCD device

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Level 1b
hi i’ve recently sign with TPG in our new home for NBN
i have received the modem for it but not the NCD device
tried the online chat asking question about where will i get this box or where and today i have revive the sms about the activation
although i don’t have the NCD can anyone please help in regards

thank you
1 REPLY 1
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Moderator

Hi @ssaglia89,

 

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation

 

Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.

 

New Connection Setup Help

 

In this particular address, your address is classified by NBN Co. as Service Class 34, which means that it's NBN Fibre to the Curb (FTTC) serviceable and all equipment should be installed, that includes the NBN connection box.


In the event that customers are unable to find the NBN Connection box,the issue will be raised to our Provisioning Team and a case manager will be in touch to address the matter.

Please await further updates via email or phone call. Thank you.