NCD missing

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Level 1

I have an FTTC install scheduled tomorrow, I have received my modem however the package contained no NCD, will this be delivered by the installer? I do not want my existing ADSL2+ service interrupted if the NBN service cannot be intalled as agreed.

 

1 REPLY 1
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Moderator

Hi @distudio,

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and an NBN technician is required to connect the line outside and install the Network Connection Device (NCD).

 

We can see that your new service has been installed and it should be working now.