TPG Community

Get online support

Installing NBA Fibre to Curb - no Internet and does not work

Level 2

got the activation to set up - have done everything but not internet??



Hi @megsy71,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, an NBN technician has been booked to complete the activation of the service.