NCD missing

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lojulian0725
Level 2

I had received the modem by post.  However the NCD is missing which said is required for setting up NBN.  Does it come by post or the technician will bring one along on the installation date?

 

Thanks and Regards,

Julian

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @lojulian0725 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked the address.

Your location was tagged as Service class 32, which means that the NBN technician that was booked for you will install the NBN NCD box.

 

We understand that the appointment has been discussed by our Support team and updates will be given as soon as it becomes available.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @lojulian0725 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked the address.

Your location was tagged as Service class 32, which means that the NBN technician that was booked for you will install the NBN NCD box.

 

We understand that the appointment has been discussed by our Support team and updates will be given as soon as it becomes available.

 

BasilDV

View solution in original post