NCD not delivered

Level 1c
Hi there,
I recently moved house and requested to TPG that my NBN that was to be installed at my last location be cancelled and a new NBN Plan start at my new address. Before I left I received the NBN modem.
I tried telling a TPG operator that I had a modem (already supplied by TPG) but they insisted I get another modem for the new address.
So I got ANOTHER modem sent which is EXACTLY the same as the modem I had and I’ve paid for two delivery fees now.
To top it off on both occasions I didn’t receive the NCD BOX!!
So two modems, no NCD box and no internet!!
I have tried calling, I have emailed several times-no one is returning calls or emails. Can someone please let me know if an NCD BOX will be sent??

Hi @Ndjm79,

Welcome to the community,


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number so can look at this service for you.


Kind regards,


Level 1c
Hi KarlB.
I’m new to this.
How do I Private Message you?

Hi Ndjm79,


If you click onto my username KarlB and then click onto "Send a message"