NCD not delivered

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Level 1c
Hi there,
I recently moved house and requested to TPG that my NBN that was to be installed at my last location be cancelled and a new NBN Plan start at my new address. Before I left I received the NBN modem.
I tried telling a TPG operator that I had a modem (already supplied by TPG) but they insisted I get another modem for the new address.
So I got ANOTHER modem sent which is EXACTLY the same as the modem I had and I’ve paid for two delivery fees now.
To top it off on both occasions I didn’t receive the NCD BOX!!
So two modems, no NCD box and no internet!!
I have tried calling, I have emailed several times-no one is returning calls or emails. Can someone please let me know if an NCD BOX will be sent??
3 REPLIES 3
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Moderator

Hi @Ndjm79,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number so can look at this service for you.

 

Kind regards,

Karl

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Level 1c
Hi KarlB.
I’m new to this.
How do I Private Message you?
Nathan
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Moderator

Hi Ndjm79,

 

If you click onto my username KarlB and then click onto "Send a message"

 

Regards,

Karl