NCD was not delivered with Modem

[MJ]

Hi I have received the modem by post this morning  but no NCD was in the package... Why not?

When can iexpect the unit to arrive?

Thanks.

MJ

[BasilDV]

Hi @MJ

We were able to locate your account using your community details and understand that you've advised our NBN Provisioning team that the previous tenant might have taken the NCD along with them.

We've booked an NBN technician that will install the new NBN NCD box and activate your service. Further updates will be given via SMS/Email once available.

BasilDV