Hi,
I was scheduled to have my NBN installed by a technician which was organized by TPG on the 25 of this month between 8-am and 12 pm.
No technician showed up to my residence, between those hours nor was i contacted by TPG or by the NBN technician informing me that my installation was in fact cancelled unbeknownst to myself.
I called the technician to find this out.
I have several emails and text messages from both TPG and the NBN team confirming that my scheduled appointment is going ahead for the 2whh.
I have had to take unpaid leave off work to be home and am now out of pocket by not being at work and still have no internet installed!
I am extremely unhappy with the customer service and communication displayed by TPG, my time has been wasted, i still don't have internet and have not heard Anything in regard to my complaint being resolved, refunded or credited to my account.
I want to.make a formal complaint about my case manangers poor handleing of my situation, along with the lack of communication i have received by TPG
