Nbn box

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Level 1b
Hi , wifi modem is finish delivery but I didn’t get it the connect box. When can i get that box??
4 REPLIES 4
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Moderator

Hi @900929yuni 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @900929yuni 

 

Your NBN order is progressing for an NBN-HFC 12/1 plan to your address in 2135.

 

Is there a black NBN-NTD unit onsite that plugs into a COAX socket?

 

Thanks,

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Level 1b
No i have just white modem
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Moderator

Hi @900929yuni 

 

OK.

 

I have escalated this to our install engineers to call you back ASAP within 24hrs to help resolve getting a replacement NTD out to you.

 

Regards,

David_M