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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Your NBN order is progressing for an NBN-HFC 12/1 plan to your address in 2135.
Is there a black NBN-NTD unit onsite that plugs into a COAX socket?
I have escalated this to our install engineers to call you back ASAP within 24hrs to help resolve getting a replacement NTD out to you.