Nbn box

[900929yuni]

Hi , wifi modem is finish delivery but I didn’t get it the connect box. When can i get that box??

[David_M]

Hi @900929yuni 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @900929yuni 

Your NBN order is progressing for an NBN-HFC 12/1 plan to your address in 2135.

Is there a black NBN-NTD unit onsite that plugs into a COAX socket?

Thanks,

[900929yuni]

No i have just white modem

[David_M]

Hi @900929yuni 

OK.

I have escalated this to our install engineers to call you back ASAP within 24hrs to help resolve getting a replacement NTD out to you.

Regards,

David_M