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Nbn connected but no internet

Level 2
Hi there,

I had my Nbn connected this afternoon and received an sms and email from TPG, confirming that nbn connection is activated. However, there seems no Internet connection( I tried to connect my laptop to the modem and it was shown there was no internet). I tried different ways to troubleshoot but none seemed to work. All the four lights of the nbn device are solid blue and four lights of the modem (power, 2.4g, 5g, and WAN) are yellow.

Can you please advise?


Hi @Kevinthai93 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community