NBN box required

[erika222]

Hi - received my modem but as I explained to the customer service rep over the phone, the previous tenants took the NBN box with them. I don't need a full install only an NBN box mailed to me.

Please call or email me when possible. I am having to work from home and study from home and chewing up my phone plans data daily.

[Riezl]

Hi @erika222, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community

[erika222]

Ive messaged you.

[Riezl]

Thanks for the details. We can see that your concern has been raised to our Provisioning Team. We'll make a follow up and we'll have the Case Manager contact you to discuss the status of the case. 

[erika222]

When will I be contacted?

[Riezl]

Kindly await further updates within the day.