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Hi - received my modem but as I explained to the customer service rep over the phone, the previous tenants took the NBN box with them. I don't need a full install only an NBN box mailed to me.
Please call or email me when possible. I am having to work from home and study from home and chewing up my phone plans data daily.
Hi @erika222, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community
Ive messaged you.
Thanks for the details. We can see that your concern has been raised to our Provisioning Team. We'll make a follow up and we'll have the Case Manager contact you to discuss the status of the case.
When will I be contacted?
Kindly await further updates within the day.