Nbn installation

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Level 1b
I signed up with TPG before my original NBN (different company) contract end (end of the 1st October).
I received the TPG modem within a day or so. However, I still can not connect to the TPG Network.
And the worst is I lost my original NBN network as well. So I’m without internet for a whole week already.
What should I do? Should I just keep waiting
1 REPLY 1
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Moderator

Hi @Karfung56 ,

 

We'd like to confirm if you receive an email from TPG with the installation details. You may also track the installation details here, https://www.tpg.com.au/support/trackmyorder.

Send me your account details (Username/Customer ID together with the address on file) to better understand the situation, How do I private message (PM) in the community 

Regards,

 


@Karfung56 wrote:
I signed up with TPG before my original NBN (different company) contract end (end of the 1st October).
I received the TPG modem within a day or so. However, I still can not connect to the TPG Network.
And the worst is I lost my original NBN network as well. So I’m without internet for a whole week already.
What should I do? Should I just keep waiting