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Nbn modem keeps cutting out

Level 2
My nbn modem keeps cutting out and searching for a signal. This will happen continuously until it is unplugged and plugged back in again. This can happen up to 10 times a day. Sometimes it can be out for up to an hour

Hi @Ab11 ,


Welcome to the community!


We're sad to know that you're having issues with the service. I was able to locate the account using your community details and ran an initial test at the same time. The result shows that the modem/router's connection to our network is getting unstable, please shoot me a private message with your best contact number and preferred time tomorrow.


We'll have one of our Technicians contact you for real-time test and investigation.


For reference: How do I private message (PM) in the community