TPG Community

Get online support

Nbn modem keeps cutting out

Ab11
Level 2
My nbn modem keeps cutting out and searching for a signal. This will happen continuously until it is unplugged and plugged back in again. This can happen up to 10 times a day. Sometimes it can be out for up to an hour
1 REPLY 1
Anonymous
Not applicable

Hi @Ab11 ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the service. I was able to locate the account using your community details and ran an initial test at the same time. The result shows that the modem/router's connection to our network is getting unstable, please shoot me a private message with your best contact number and preferred time tomorrow.

 

We'll have one of our Technicians contact you for real-time test and investigation.

 

For reference: How do I private message (PM) in the community 

 

Regards,