Hi @Ab11 ,
Welcome to the community!
We're sad to know that you're having issues with the service. I was able to locate the account using your community details and ran an initial test at the same time. The result shows that the modem/router's connection to our network is getting unstable, please shoot me a private message with your best contact number and preferred time tomorrow.
We'll have one of our Technicians contact you for real-time test and investigation.
For reference: How do I private message (PM) in the community