Nbn not connected

[danisin88]

I have been given the run around by TPG all day. We have moved house and our nbn has not been connected despite me contacting TPG last week to get it transferred across. I got put through to 5 different line today with no resolution. The internet symbol on my modem still hasn’t lit up. Can someone please give me some answers

[Ahra_G]

Hi @danisin88, 

We'd be glad to check this for feedback and clarity. Let us have your Customer ID/username via private message so we can check your account and assist further. 

Thanks! 

Ahra_G

[danisin88]

My user name is dXXXXXXXX

[Ahra_G]

Thanks, @danisin88. 

Would also appreciate if you can please confirm the new address via private message.