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Nbn service awaiting activation

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Level 1c
Hi,
I received nbn ncd and wifi modem today.
Then I got message from tpg saying
TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ
Can I plug in modem and nbn ncd now?
I’m not sure what to do.
3 REPLIES 3
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1c
I have sent private msg.
Pls check. Thx
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Level 1c
Hi,
I plugged in nbn box as per instructed.
I waited 30 minutes, connection light and dsl light keep flashing blue.
Then I reset the nbn box and waited another 15 minutes, blue light keep flashing.
At the end I have to reconnect my modem for adsl2 to get internet connection back.
Has my nbn service been activated?
Is it something wrong with my nbn line?