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Lead-in cable torn off street pole by falling tree

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Level 2

Hello,

My HFC lead-in cable has been torn off the street pole by a falling tree from last weekend's windy weather. i have logged a fault with TPG using the app, but no-one has responded to this. The support number appears to be no longer available, and the chat function is always indicating that the is no-one availiable to chat with as everyone is busy

How can i get a view on how quickly the lead-in cable can be reattached? 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2
NBN techs arrived today, and have repaired the cable. Thanks for the help!

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6 REPLIES 6
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Moderator

Hi @swobies 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service. kind regards

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Level 2

PM sent - thanks.

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Moderator

Hi @swobies 

 

Looking at your account 

Thanks 

Rajen

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Moderator

Hi @swobies 

 

    Lodge to Engineering Team, you will receive a call today about NBN tech visit schedule, please check your PM for the Ticket number.

 

Thanks 
Rajen 

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Level 2

Thanks @RajenS - will wait to hear from the Engineering team.

 

Cheers

Mark

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Level 2
NBN techs arrived today, and have repaired the cable. Thanks for the help!

View solution in original post